The Scoop: Squaremouth is an award-winning website that offers everything you need to know about travel insurance. The search engine can help travelers compare policies, keep up with industry trends, and make an informed decision about what coverage they need for an upcoming trip. During the COVID-19 pandemic, Squaremouth has helped modern daters plan for every eventuality and choose travel insurance policies they can trust and afford.
At the beginning of 2020, I had all sorts of vacation plans brewing. My boyfriend and I were looking forward to a weekend trip to Napa Valley. My family had set a date for an Alaskan cruise. My friends were brainstorming ideas for birthday trips to celebrate turning 30.
Then COVID-19 was declared a pandemic, travel restrictions went into place, and life as we knew it changed. Trips were canceled. Weddings were postponed. It was a stark reminder of how quickly travel plans can be derailed.
Now months later, lockdowns have eased in many parts of the globe, but travel remains a tricky issue. Modern daters have to grapple with safety concerns and scheduling issues to go on a romantic getaway during the pandemic, so it makes more sense than ever to get a travel insurance policy to plan for the unexpected.
Squaremouth is a travel insurance comparison site that offers peace of mind, even amid a global pandemic. The website’s online resources let travelers know their rights and get affordable coverage that will have their back in case of an emergency.
The Squaremouth team is dedicated to assisting with travel preparations by offering policies that are reputable, affordable, and adaptable to meet the needs of different types of travelers. Couples who are seeking greater security on their trips can look into Squaremouth’s reviews to learn about the best options on the market.
“Since our founding in 2003, our number one priority has always been to provide exceptional customer service for travelers before, during, and after their trip,” said Kasara Barto, the PR Manager at Squaremouth.
The Comparison Site Has Reviewed Over 85 Policies
Squaremouth helps travelers search, compare, and buy travel insurance policies online. The website has over 85 policies from 20 providers. The team is careful to promote the most trustworthy names in the travel industry and offer detailed reviews about how each policy works.
“We only sell from companies that are reputable and financially stable,” said Kasara. “Every policy on our site is underwritten by a company that has a ‘Good’ or higher A.M. Best rating.”
In addition to its expert rating, Squaremouth publishes customer reviews so travelers can see how others have fared with that policy. The Squaremouth website has over 86,000 customer reviews on insurance providers.
The Squaremouth search engine allows travelers to search for policies based on their budgets, schedules, and concerns. Couples can get a quote for a single trip policy or look into annual travel insurance, which can cover multiple trips throughout the year.
To date, Squaremouth has helped over 1.6 million customers find a travel insurance policy that works for them.
Squaremouth operates with integrity, and its mission is to give travelers the tools they need to find the least expensive policy that includes the coverage they need.
Every policy on Squaremouth comes with a Zero Complaint Guarantee. The team pledges to be a mediator on behalf of customers and help them address and resolve any issues with a provider. “If that claim cannot be resolved to our satisfaction, we will remove the provider from our site,” Kasara said.
Adapting to Changes in the Industry Due to COVID-19
The travel industry has fundamentally changed during the COVID-19 pandemic. Even after stay-at-home orders were lifted, a lot of people have been hesitant to venture outside their city, state, or country for a vacation.
Travelers are facing more uncertainty and safety concerns than ever before — and they’re looking to resources like Squaremouth for reassurance.
Squaremouth is an American company that has worked hard to update its online resources to make sure it can answer pressing questions about domestic and international travel.
The team has put together a COVID-19 travel guide to help people navigate their way to a safe and enjoyable travel experience. Whether you’re planning a seven-day honeymoon or a weekend getaway, you can refer to this guide to learn what coverage you and your date can expect.
“Following the COVID-19 pandemic, we have seen a shift in traveler concern as coverage for contracting coronavirus and extensive cancellation protection are now top of mind for travelers,” Kasara told us. “To help travelers, we have implemented search features to highlight applicable and available coverage.”
Squaremouth points out that the COVID-19 pandemic is considered a foreseen event by most travel insurance policies, so travelers have limited benefits available relating to the outbreak. Certain Trip Cancellation, Emergency Medical, and Cancel For Any Reason benefits may still be available in a travel insurance policy, but coverage will be limited.
A Transparent Company Informs & Supports Travelers
In February 2019, Squaremouth launched a secret campaign called Pays to Read to highlight the importance of reading and paying attention to every paragraph in an insurance policy documentation. The team offered a $10,000 grand prize to the first individual to read their policy information from start to finish.
The language discussing the prize was placed on page seven of the Tin Leg policy documentation — which most people agree to without reading thoroughly.
“We expected this campaign to go on for a year,” Kasara said. “However, within just 23 hours, we were contacted by a customer who found the contest information within her policy documentation.”
Donelan Andrews, a teacher from Georgia, won the contest and impressed the Squaremouth team so much with her dedication to her students that the company made an additional $5,000 donation to each of the high schools she was teaching at.
Over the years, Squaremouth has won industry awards for its stellar customer service and upstanding reviews. The company grew its annual sales to $34 million in 2019, and it continues to set high standards in terms of transparency and accountability.
The company culture is one where every employee has a voice and can contribute to Squaremouth’s growth. Team members frequently collaborate on projects and give their input on important matters for the company.
“Everything at Squaremouth, including employee salaries, is transparent,” Kasara told us. “Major company decisions come down to a group vote, including hiring decisions and salary increases.”
Squaremouth is headquartered in St. Petersburg, Florida, and has a development office in Fort Wayne, Indiana. However, during the COVID-19 pandemic, all employees have been working remotely and will continue to do so for the foreseeable future.
Squaremouth Makes Customer Service Its Top Priority
Now more than ever, travelers are looking for safety and security when planning trips to domestic and international destinations. Squaremouth can offer greater peace of mind to dating and married couples who want to get away from their daily cares without taking unnecessary risks.
As people adjust to the new normal, they can trust Squaremouth’s travel insurance resources to provide sound guidance and help them make informed choices along the way.
“COVID-19 instantly changed the way people are traveling and their top travel concerns,” Kasara said. “In response, we’re working with the providers on our site to enhance product offerings and expand coverage so travelers will feel confident and comfortable traveling again.”